Which of these 17 essential social media guidelines do you follow?

This is the perfect time of year to reflect back and figure out what the previous 12 months yielded in the way of insights and perspective.

I decided to break out this analysis into several different categories for 2012, including the most relevant social media concepts I either adopted or believed in more strongly. I consider these essential social media guidelines, for clients and for myself.

As it is with life, in general, the more I think I know about social media, the more I discover there is to know. That’s humbling. But that’s how learning goes.


The point is to stay open and aware — especially in an area as rapidly changing as this one. I’ll just keep recalibrating the social media compass I consult for this journey.

While no one can offer short cuts that render hands-on experience unnecessary, everyone can benefit from seeing others’ tips and advice — especially when there’s more than one right path.

So, I’ve decided to share the main social media concepts that guided my work over the past 12 months or so. Some of these were already among my go-to guidelines when advising clients or blogging or posting. Others, I adopted more recently. See how many you follow…or whether you agree or not.

My social media guidelines gleaned or reinforced last year

  1. A social media policy needs to have more Dos than Don’ts to be effective

  2. Automatic posts, including Tweets, are fine sometimes: If not scheduled more than a day or so ahead; if turned off quickly after unexpected events that might make them seem insensitive or out-of-touch; and if monitored regularly for responses, questions or conversations

  3. Otherwise, auto-posting leads to one-way communication instead of social conversation

  4. Engagement takes work and an actual human presence

  5. Social influence is real and very powerful

  6. Social media is a direct line to customers, clients and valuable relationships

  7. No one social media tool or channel is essential for a brand to use…

  8. …but if choosing to use a particular social site don’t be AWOL

  9. Visuals, headlines and design all count when posting content…

  10. …but if you’re not offering insight or lessons that are pretty useful, no amount of pretty-ing up will fix that flaw

  11. Social media is a vital part of any business; smart leaders of any age can get this

  12. Measurement is key and can include qualitative and quantitative data…

  13. …but measurement in social media is still evolving; there’s not really one best way

  14. Brands should keep some control of, and say so over, their social media presence and “voice”– outsourcing this is risky and short-sighted

  15. Social media takes practice and time

  16. Tools can help make managing social media easier; but they can also overwhelm

  17. It’s hard to know every tool; follow trends, though, and tools with rabid fans*

I kept this list quite broad. And I could’ve added many more. I’m planning to build on these concepts and see where the learning goes in 2013. So much of my learning comes from the amazing talent I follow on Twitter and other sites. Some of them are here.

Let me know what you think and which concepts you’d include as essential social media guidelines. Also, which ones you follow…or which ones you think are bunk!

*Listly is a wonderful example of tools easing management (and of having rabid fans!) It’s kind of like crowd sourcing on social media steroids. I started one based on this blog post: 

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site image: © Mimohe | Dreamstime.com


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